Refund policy
We want you to be happy with your purchase. In addition to your statutory rights, we offer a 30-day returns policy, giving you 30 days from the date you receive your order to request an eligible return.
Your 14-Day Cancellation Right
If you purchase eligible goods from us online, you generally have the legal right to change your mind and cancel your order within 14 days of receiving it.
Once you have told us that you wish to cancel, you then have a further 14 days to return the item.
You are welcome to inspect an item as you reasonably would in a shop. If an item has been handled more than necessary and its value has been reduced, we may make an appropriate deduction from your refund where permitted by law.
Some products are excluded from this change-of-mind right. Please see Items That Cannot Be Returned below.
Our Extended 30-Day Returns Policy
We also offer additional time to request an eligible return, up to 30 days from receiving your order.
For returns requested after the statutory 14-day cancellation period, items must be unused, unworn and returned in their original condition, with any original tags and packaging where applicable.
You will also need to provide your receipt or proof of purchase.
To request a return, please email info@sweetpeaandlittlewolf.com before sending anything back. We will provide you with the relevant return instructions.
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning it.
We recommend using a tracked postal service, as we cannot accept responsibility for returned items lost in transit.
Bespoke and Personalised Orders
Some of our products and gift services are made or personalised specifically for you.
Change-of-mind cancellation rights may not apply to goods that have been made to your individual requirements or are clearly personalised.
However, we understand that plans can change.
Where work on a bespoke or personalised order has not yet started, we will normally allow you to cancel for a full refund.
If preparation or personalisation has already begun, please contact us as soon as possible. Where legally permitted, any refund may be reduced to reflect reasonable costs for work or materials that cannot be recovered or reused.
For personalised wedding favours, we will send you a preview of the personalised sticker for approval before printing.
Personalised stickers are added during the final packing stage. Once applied, they cannot be removed without leaving a mark on the packaging.
Nothing in this section affects your rights if an item is faulty, damaged, incorrectly supplied or not as described.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible at info@sweetpeaandlittlewolf.com, including your order details and photographs where appropriate.
We will assess the issue and arrange a suitable resolution.
Where an item is confirmed as faulty, damaged or incorrect, we will cover reasonable return postage costs where a return is required.
Your statutory consumer rights are not affected.
Items That Cannot Be Returned
Change-of-mind cancellation rights may not apply to certain products, including:
- Products made specifically to your individual requirements or clearly personalised
- Goods that are liable to deteriorate or expire rapidly, such as fresh flowers or other genuinely perishable products
- Sealed products that cannot be returned for health or hygiene reasons once the seal has been opened
Where a product is supplied with a hygiene seal and cannot reasonably be returned for health or hygiene reasons, it must remain sealed to be eligible for a change-of-mind return.
These exclusions do not affect your rights where an item is faulty, damaged, incorrectly supplied or not as described.
Sale Items
Sale items can be returned in accordance with this policy unless they fall within one of the non-returnable categories listed above.
Your statutory rights are the same whether an item was purchased at full price or in a sale.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size or variation, please return the original eligible item in accordance with this policy and place a new order.
Refunds
We will let you know once your return has been received and assessed.
Approved refunds will be issued to your original payment method.
Where your return is made under your statutory cancellation rights, we will also refund the cost of our standard delivery service. If you selected a more expensive or upgraded delivery option, the additional delivery cost will not normally be refunded.
For returns made under our additional 30-day returns policy after the statutory cancellation period has ended, original delivery charges are not normally refundable unless the item is faulty, damaged, incorrect or otherwise required by law.
Where statutory cancellation rights apply, refunds will be made without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever is earlier.
Your bank or card provider may take additional time to show the refund in your account.
This policy does not affect your statutory consumer rights.
Contact Us
If you have any questions about a return, cancellation or refund, please contact us at:
info@sweetpeaandlittlewolf.com